End User Licence Agreement

1. Privacy and data collection

Licence management. We collect MAC addresses from your device to register and reactivate your licence. Your email address is collected during purchase and licence registration (on our website, not within the Software) to send important communications and updates related to the Software.

Anonymous usage statistics. When you install or update the Software, it may collect anonymous technical data to help us understand usage patterns and improve the Software: software version, installation time, and country derived from your IP address. IP addresses are also stored for abuse prevention as described in our Privacy & Cookies Policy. No personal information such as your name or email address is collected through the Software.

Network connections. The Software connects to the following external services during normal operation:

• ·license.simpledmx.net - licence validation and activation
• ·app.simpledmx.net - anonymous install and update tracking
• ·pool.ntp.org - time verification, used to validate licence dates

An internet connection may be required for licence activation, reactivation and date verification. The Software may also open links to buy.simpledmx.net and forum.simpledmx.net in your default web browser.

Data use. Collected data is used solely for licence management, technical analytics, product improvement and internal statistics. Data is not used for marketing and is not sold to third parties, except where disclosure is legally required.

Your rights. You may request access to, correction of, or deletion of your data. To opt out of anonymous usage data collection or exercise any data protection right, contact us.

2. Licence terms

Each licence is for a single user on one device. Licences are non-transferable and may not be sold, assigned or shared. Any attempt to transfer a licence voids it immediately.

3. Expiration, grace period and deactivation

Licences are valid for the period specified at the time of purchase. When a licence expires, the Software enters a grace period during which it remains fully functional. The duration of the grace period is determined by the Seller and may change between versions.

If the licence is not renewed before the grace period ends, the Software reverts to time-limited trial mode. In trial mode the Software functions normally but closes automatically after a set period of use per session.

If the Software detects a date conflict - for example if the system clock has been set back - DMX output may be disabled until the correct date is verified. An internet connection may be required to resolve date conflicts.

4. Refund policy

Refunds are available only if the licence has not been activated and the request is made within 31 days of purchase.

5. Compatibility and testing

Users must verify hardware compatibility using the free trial before purchasing a licence. Completing a purchase confirms that the Software works as intended on the user's system.

6. First release notice

This Software is in its initial release. It may contain bugs, performance issues or other unexpected behaviour. User feedback is welcome and helps improve future updates.

7. Hardware recommendations

Art-Net devices are recommended for best results. If using a USB DMX device, a “pro” version with a built-in processor is strongly advised for signal stability. Use of low-cost Open DMX devices is discouraged due to the risk of signal dropouts and erratic behaviour; these devices are not suitable for professional or critical environments.

8. Intended use

This Software is intended only for use with DMX-controllable lighting fixtures, atmospheric effects machines such as smoke and haze machines, and related stage equipment. Use with any other type of device is strictly prohibited.

The User is solely responsible for ensuring that all connected fixtures and equipment are safe for their intended use and comply with all applicable safety regulations and local laws. Users must also comply with all laws and regulations concerning DMX equipment in their jurisdiction.

9. Software updates and uninstalling

Settings are retained during normal updates. Major updates may require you to set up the Software again; proceeding with an update implies acceptance of this condition.

Important: uninstalling the Software permanently deletes all settings, show files, fixture configurations and scenes. Back up your data before uninstalling. The Seller is not responsible for data loss resulting from uninstalling or updating the Software.

10. Prohibition of modifications

Users may not alter, modify, reverse engineer, decompile, disassemble or tamper with the Software. Unauthorised modifications result in immediate licence termination and may result in legal consequences.

11. Disclaimer of liability

The Software is provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.

The Seller shall not be liable for any direct, indirect, incidental, consequential or special damages, including but not limited to financial losses, loss of business opportunities, equipment damage, data loss or reputational harm, arising from or related to use of the Software.

The End User acknowledges that any issues experienced during events or other operations - malfunctions, errors, software crashes, DMX signal interruptions or failures of the Software - are solely at the End User's own risk.

To the maximum extent permitted by applicable law, the Seller's total aggregate liability arising out of or in connection with this agreement shall not exceed the total amount paid by the User for the Software licence in the twelve months preceding the event giving rise to the claim.

12. Service availability

The Seller makes reasonable efforts to maintain the availability of licence activation servers and related online services, but does not guarantee uninterrupted access. The Seller is not liable for interruptions, downtime or unavailability caused by server maintenance, technical issues, network failures or circumstances beyond the Seller's reasonable control.

13. Legal compliance

Users must ensure their use of the Software complies with all applicable laws and regulations in their jurisdiction. The Seller holds no responsibility for legal issues arising from misuse or violation of local laws by the User.

14. Data security

We use appropriate technical and organisational safeguards to protect your personal data in accordance with applicable data protection regulations.

15. Your data protection rights

Depending on your jurisdiction you may have rights including access to your personal data, correction of inaccurate data, deletion of your data, restriction of processing, objection to processing, and data portability. To exercise these rights, contact us.

16. Age requirement

You must be at least 16 years of age to use the Software and agree to this agreement. If you are under 16 you may only use the Software with the consent and supervision of a parent or legal guardian who agrees to be bound by this agreement.

17. Governing law and jurisdiction

This agreement is governed by and construed in accordance with the laws of Denmark. Any disputes arising from or in connection with it are subject to the exclusive jurisdiction of the courts of Denmark.

18. Privacy policy changes

We may update our Privacy Policy at any time. Changes become effective when posted on our website. Continued use of the Software after changes are posted constitutes acceptance of the updated Privacy Policy.

19. Entire agreement

This agreement constitutes the entire agreement between the User and the Seller regarding use of the Software and supersedes all prior agreements, understandings and representations.

20. Severability

If any provision of this agreement is found invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions continue in full force and effect.

21. Contact

For questions, data protection requests or support enquiries, get in touch - or write to mail@simpledmx.net.